Return & Refund Policy

At Dokumaci, we want you to be happy with your purchase. If you receive a shirt that is damaged, defective, incorrect, or eligible for return under this policy, you may request a return, exchange, or refund subject to the terms below.

1. Return Period

You may request a return or exchange within [7/14] days from the date of delivery.

To be eligible, the shirt must:

• Be unused and unworn.
• Be in its original condition.
• Have all original tags and labels attached.
• Be returned with the original packaging where applicable.
• Not have any stains, marks, perfume smell, washing, alterations, or signs of use.
• Be accompanied by the order details or invoice where required.

Returns that do not meet these conditions may be rejected.

2. Size Exchange

If you have ordered the wrong size, you may request a size exchange within the applicable return period, subject to availability.

Before ordering, we strongly recommend checking the size chart available on the product page.

The replacement size will depend on available stock.

If the requested size is unavailable, we may provide another applicable resolution according to our policy.

3. Wrong Product Received

If you receive a shirt that is different from the product you ordered, please contact us within [48 hours] of delivery.

Please provide:

• Order number
• Photograph of the received shirt
• Photograph of the shipping label
• Photograph of the product tag, if applicable

After verification, Dokumaci may provide a replacement or applicable refund.

4. Damaged or Defective Product

If your shirt arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery.

We may ask you to provide clear photographs or videos showing the issue.

After inspection and verification, we may offer:

• A replacement, subject to availability; or
• A refund where applicable.

Damage caused after delivery due to improper use, washing, ironing, alteration, or handling may not qualify for a return or refund.

5. Product Condition for Returns

For hygiene and quality reasons, returned shirts must be in resalable condition.

The following may result in rejection of a return:

• Shirt has been worn.
• Shirt has been washed.
• Shirt has been altered or modified.
• Product has stains, marks, odors, or other signs of use.
• Original tags have been removed.
• Original packaging is missing where required.
• Product has been damaged by the customer.

6. Non-Returnable Products

Products marked as non-returnable on the product page may not be eligible for return or exchange.

Customized, personalized, clearance, or specially marked products may also be excluded from returns where applicable.

The return eligibility displayed on the product page will apply to the relevant product.

7. How to Request a Return

To request a return or exchange:

1. Contact Dokumaci customer support within the applicable return period.
2. Provide your order number and registered contact information.
3. Mention the reason for the return or exchange.
4. Share photographs or videos if requested.
5. Wait for confirmation and return instructions from our team.

Please do not send a product to us without receiving return instructions.

8. Return Pickup

Where return pickup is available, our logistics partner may arrange collection from the delivery address.

Pickup availability may depend on the customer's location and courier service coverage.

In areas where pickup is not available, customers may be provided with alternative return instructions.

9. Return Inspection

Returned products may be inspected by our quality-control team.

The return will be approved only if the product meets the conditions specified in this policy.

If the product does not meet the return requirements, the return may be rejected.

10. Refunds

Once your return is approved, the applicable refund will be initiated.

Refunds will generally be processed through the original payment method where possible.

The time taken for the amount to reflect in your bank account or payment account may vary depending on the payment provider or financial institution.

Shipping charges, convenience fees, COD charges, or other non-refundable charges may not be refunded unless otherwise stated or required by applicable law.

11. COD Orders

For Cash on Delivery orders, refunds may be processed through an available refund method after the returned product has been received and approved.

Additional information may be requested to process the refund.

12. Order Cancellation

You may request cancellation of your order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure after delivery.

13. Failed Delivery or Refused Orders

If an order is returned to Dokumaci because of:

• Incorrect address
• Incorrect phone number
• Customer unavailability
• Repeated failed delivery attempts
• Refusal to accept the shipment

Additional shipping or handling charges may apply where applicable.

14. Exchange Availability

All exchanges are subject to product and size availability.

If the requested replacement size or product is unavailable, Dokumaci may provide an alternative resolution, including a refund where applicable.