Privacy Policy
At Dokumaci, we value your privacy and are committed to protecting the personal information you provide when using our website.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with third-party service providers.
By using the Dokumaci website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order, contact us, or subscribe to our communications, we may collect certain information.
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Account information
- Customer support communications
Order Information
When you purchase a shirt from Dokumaci, we may collect information related to your order, including:
- Products purchased
- Shirt size
- Quantity
- Order value
- Delivery details
- Payment status
- Order history
Technical Information
When you visit our website, certain information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interaction
- Date and time of visit
- Referring website or source
2. Payment Information
Payments may be processed through third-party payment gateways.
Dokumaci does not generally store complete debit card, credit card, or banking credentials on its own servers.
Payment information may be processed and protected by the relevant payment service provider according to its own privacy and security policies.
3. How We Use Your Information
We may use your information to:
- Process and fulfill your orders.
- Deliver your shirts.
- Confirm and verify orders.
- Process payments.
- Provide customer support.
- Process returns, exchanges, and refunds.
- Send order and delivery updates.
- Improve our website and services.
- Understand customer preferences and website usage.
- Prevent fraud and unauthorized transactions.
- Maintain website security.
- Send promotional communications where permitted.
- Comply with applicable legal and regulatory requirements.
4. Cookies
Dokumaci may use cookies and similar technologies to improve your shopping experience.
Cookies may help us:
- Remember your preferences.
- Keep items in your shopping cart.
- Improve website functionality.
- Understand website traffic.
- Analyze how visitors use our website.
- Provide relevant marketing and advertising.
You can control cookies through your browser settings. Disabling certain cookies may affect some features of the website.
5. Sharing Your Information
We may share necessary information with trusted service providers that help us operate Dokumaci, including:
- Payment gateway providers
- Courier and delivery partners
- Website hosting providers
- Technology service providers
- Analytics providers
- Marketing and advertising partners
- Customer support providers
We only share information when reasonably necessary to provide services, process orders, operate our business, comply with legal requirements, or protect our rights.
We do not sell your personal information as a standalone product.
6. Order and Delivery Communications
When you place an order, we may contact you through email, phone, SMS, WhatsApp, or other available communication channels regarding:
- Order confirmation
- Order verification
- Payment confirmation
- Shipping updates
- Delivery updates
- Return or exchange requests
- Customer support
These communications are necessary for managing your order and may be sent even if you have opted out of promotional communications.
7. Marketing Communications
With your consent or where otherwise permitted by applicable law, we may send promotional communications about:
- New shirt collections
- Special offers
- Discounts
- Sales
- Product launches
- Other Dokumaci updates
You can unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of electronic transmission or online storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete transactions
- Provide customer services
- Maintain order records
- Resolve disputes
- Prevent fraud
- Meet legal, tax, accounting, and regulatory requirements
When information is no longer required, it may be deleted or anonymized where appropriate.
10. Third-Party Links
Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.
Dokumaci is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including:
- Requesting access to your personal information.
- Requesting correction of inaccurate information.
- Requesting deletion where legally applicable.
- Withdrawing consent where applicable.
- Opting out of promotional communications.
- Raising privacy-related concerns or complaints.
To exercise applicable rights, please contact us using the details below.
12. Children's Privacy
Dokumaci does not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, website, technology, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.